Política de reembolso
Returns
1. Incorrect, damaged, or defective products
Please inspect your order as soon as it is delivered.
If you receive an incorrect product, or if a product is damaged or defective, please contact us as soon as possible and include:
- Your order number
- A description of the issue
- Photos of the product and packaging (if applicable)
If the claim is approved, we will offer a replacement or a refund, depending on the situation.
2. Food products (important information)
For food safety and hygiene reasons, we do not accept returns of food products once they have been delivered, unless the products are incorrect, damaged, or defective.
Our products are stored and handled under controlled conditions in our warehouse. Once a product has been delivered to a private customer, we cannot guarantee that it has been stored correctly.
Any food products returned to us (for example, items sent by mistake) are not resold and are safely disposed of.
3. Return shipping costs
We cover return shipping costs only in the following cases:
- Incorrect orders
- Damaged products
- Defective products
In all other cases, return shipping costs are the responsibility of the customer.
4. Consumer rights
This Returns Policy does not affect your statutory rights as a consumer under applicable EU and national consumer protection laws.
5. Complaints and customer service
If you are not satisfied with how your case has been handled, please contact us. We are committed to finding a fair and reasonable solution.
Customer Service & Returns
Email: info@goodycandy.com
Phone: (+34) 672 579 042